Why use Enspyre Talented people, procedures, state of the art IT system and a company culture with an emphases to help others; these are the reasons why Enspyre can keep on improving and providing better, more suitable services for our customers. We have the confidence to be your best and most powerful helper. Talented people Professional management team with an international, long-term, attentive attitude towards high-class operation. We insist to hire the right persons; abilities are just as important as attitudes. Positive, enthusiastic Enspyre spirit. We work hard to do only the right things. We focus on education and training; we provide solid pre-job and execution training, as well as talent developments. Integrated job-related training combines customer service, marketing and administrative skills. Enspyre service representatives Qualification Enspyre training Phone skill training Project training Graduated from college or above Bilingual Full-time Articulate, witty Fast learners Step-by-step training Administrative, customer service, sales training Role play System operation training Welcoming etiquette Customer service skills Complaint handling Telemarketing skills Script training Role Play Company background Product knowledge Sales point training Script, reports preparation Q&A Procedures Internal procedures lower costs. Training and SOP to ensure service quality Customer service/administrative procedures to ensure we can start a new service package as fast as possible. Service reviews and customer feedback to keep our services improving. Systems Professional phone/computer systems, contact center classed equipments. Prioritized safety and backup support. SSL data security password protection, UPS and backup mainframe. Specialized platform for customers, user-friendly interface. Customers’ usage taken into consideration when developing systems. Professional experiences in customization, combined with customers’ demands to customize service systems. Company cultures Enthusiastic Professional Caring for details, be responsible and take things seriously Taking initiatives, willing to give and try to do the best Willing to share (our thoughts, learning experiences) Willing to learn Willing to praise and encourage Respecting and valuing everyone’s opinions Caring for each other like a family Helping/assisting colleagues Team spirit Taking responsibility for personal and public areas Celebrating every important event Enjoying life. Why use Enspyre? We have the Swedish persistence, American pragmatism and Asian passion. We also have the best staff, best system, and best services. Besides our real person Phone Answering services, our customers can also use the internet to check all communications and interact with us which allows them to have a clearer view of the operation and current situations. Because we value and insist on doing the right things, our customers can feel at ease to outsource their important calls to us Is it safe? How to trust Enspyre? All of Enspyre’s staff is required to sign a confidentiality agreement when taking the job in order to ensure the safety and secrecy of our customers’ information. The passwords for our internal service system are changed regularly, and we also have backup support and security equipment. For our external contact we use SSL internet security certification to protect the safety of our customers’ data. Media coverage Common Wealth Magazine - interviews Enspyre president for his ambition to establish a global brand in Taiwan. Read the whole articleRead the whole article Next Magazine – “foreign entrepreneurs in Taiwan”: story about the experiences of Enspyre’s Swedish president. Read the whole articleRead the whole article Cheers Magazine – interviews Enspyre president “how to be a professional in phone answering”. Read the whole articleRead the whole article eBoss Magazine – Enspyre president analyzes cases of opening new stores. Read the whole articleRead the whole article Business Today – reports the trend of outsourcing: the world is flat. Enspyre’s outsourcing service becomes the trend. Read the case study.Read the case study

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TEL: +886-(0)2-6606-6900 Email: Copyright Enspyre Corporation. All rights reserved.
Nanjing East Road Section 4 No 171 12F-4 Taipei Taiwan
Other Enspyre websites:www.I-answer.com.tw, www.enspyre.com.tw, www.telemarketing.com.tw and www.customer-service.com.tw