Frequently Asked Questions 1. What is outsourcing? The most common definition is “a certain part of a company’s functions, as well as any related assets (know how, documents, soft and hardware) is handed over to a supplier to handle for an agreed price”. An outsourcing business make a part of another a company’s operation into a business. Outsourced items are usually the less central business items of a company. 2. Common outsourced items Information technology Finance, customer service, human resources Management of equipment Companies of the same industry outsourcing to each other OEM Other non-central businesses – marketing (publicity, advertisement, market research), law, salary, sales. 3. Why choose to outsource (advantages of outsourcing) To be able to focus more on core business Professional suppliers provide a better service quality Lower cost (time, money) Increase flexibility, efficiency, speed 4. What are the dangers of outsourcing Might lose control of the outsourced business items. Suppliers have unstable quality Suppliers have poor management and operation. Suppliers’ employees are unprofessional and unenthusiastic. Problems with outsourced items transferred back to the company. Cost more time and money. 5. How to choose outsourcing suppliers Check to see if the team is professional with high quality. If the suppliers have professional planning for outsourcing If the suppliers have similar experiences If the supplier fits the target (e.g. higher quality, lower cost) If the supplier can do a better job execution procedures and systems than if doing it in-house If the suppliers is stable If the suppliers have invested in information technologies (which can bring added values to their customers) 6. Why outsourcing to Enspyre Professional and stable work team and quality Systematic operation to control quality No need to buy own equipment No need to hire, train and manage own staff Flexible and diverse backup support. Careful planning of service procedures. Reliable long-term operational tactics. Devoted to developing information technology to benefit customers Our company culture is to provide enthusiastic service. Our service is quantifiable and qualifiable which makes it more efficient. Save money and time. 7. What is Enspyre's privacy policy? At Enspyre, we are serious about maintaining the confidentiality of any client's information. We have a detailed confidentiality agreement in our service contract and every employee has signed a legally binding privacy agreement as part of our internal information management system. Also, we maintain control over your information. The flow of information is clearly registered in our system, and access to information is protected by different levels of passwords. 8. How does Enspyre ensure the accuracy of customer service? Enspyre is using a state of the art administrative management system that ensures that all our administrators can serve your needs with the same high level of quality and professionalism. Whenever your business gets an incoming call, your Enspyre administrator answers it according to your instructions, and the information is stored in our database with standard wording to ensure the accuracy and consistency of the information. When a customer has a question or requests any task to be performed (send order form etc), the administrator registers the event in the database. In this manner, even when the original administrator goes off duty, any other administrator can immediately understand the event and act on it as needed. You can follow our service in real time since each interaction results in a immediate report sent to you. You will also get daily and monthly summary reports emailed to you. 9. How does Enspyre handle the varying administrative tasks of so many different industries? While every industry and business are unique, Enspyre has found that 80% of all basic administration duties are the same across all businesses. Enspyre has developed a administrative system that guarantees to manage and perform these tasks for our clients very cost efficient and with the highest service quality. The remaining 20% are special administrative tasks that are specific to each industry and we can customize our services according to your needs. 10.Where are Enspyre's offices located? Enspyre's offices are located at No. 171 Nan Jing East Road, Sec. 4. 12F-4, in the heart of Taipei's business and financial district. Our offices are a 15 minute ride from the Taipei Main Train Station and a 10 minute ride from the Taipei World Trade Center and Taipei 101. 11.How will I get my business correspondence? Enspyre's Administrative System will automatically send Daily Reports via e-mail so you can be fully up to date on all issues. Parcels and letters are forwarded to you once a week. 12.Does Enspyre have an office that I can use? Enspyre does not provide office space. Enspyre can provide our customers a conference room for meetings with clients, suppliers or other business partners. If you need larger conference rooms or meeting spaces, Enspyre can help you find and book suitable facilities.

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TEL: +886-(0)2-6606-6900 Email: Copyright Enspyre Corporation. All rights reserved.
Nanjing East Road Section 4 No 171 12F-4 Taipei Taiwan
Other Enspyre websites:www.I-answer.com.tw, www.enspyre.com.tw, www.telemarketing.com.tw and www.customer-service.com.tw