Mail handling procedures

Receiving mails > Notifying customer on the same day > Forwarding weekly > Recording and managing in our system, see sample below:

Faxes will be emailed to customers as Tif picture files


Enspyre secretary introduce our services:

Enspyre’s professional secretaries can:

1. Answer all your calls professionally and friendly.
2. Give greetings in Mandarin, English or Taiwanese.
3. Reply correctly according to different demands.
4. Understand callers’ demands and handle with accuracy.
5. Assist callers and accurately record their problems.
6. Choose to comfort, handle or answer the caller according to the situations.
7. Sort out urgent calls and use different notifying methods.
8. Record content help customers understand callers’ questions.
9. Record inbound call time, caller’s company, name, phone numbers, questions, handling procedures and results.