Frequently Asked Questions

1.    What is Phone Answering service?

Phone Answering service is designed for SMEs. Due to SMEs have to using their resource better, they do not always hire a secretary for answering phones.
Therefore, Enspyre offers SMEs Phone Answering service for managing your incoming calls for you. It can save the cost of administration, without sacrifice service quality.

2. Why does we use Phone Answering service?

The reputation and image of a company is very important. By outsourcing Phone Answering service, they can achieve both the cost efficiency and positive image.

3. How to use Phone Answering service?

Any cell phones or phone can be forwarding to Enspyre Secretary, the BC team will answers all your incoming calls for you.

4. Why Enspyre BC team is better then yours?

1. Enspyre Secretaries are well-trained and highly professional.
2. Enspyre has its own system for phone answering.
3. All calls are managed directly and Daily reports are send out twice a per.
4. Compare with hiring a secretary, using Enspyre service can save up to 80% of Cost.
5. No Human Resource Management issues.
6. Better than your own secretary.

5. Why can I hire part-timer?

1. Part-timer cannot provide professional image.
2. Difficult to manage.
3. Need office space for them.
5. Tone of voice is not as professional.
6. Incoming calls are enough for one person job.

6. SOP for Phone Answering service

1. Greeting with company name
2. Confirm the name of caller.
3. Ask for the reasons for calling
4. Inform the reasons no one in the office

5. Confirm all detail (Name, Phone number, reasons for calling, needs for any assistance?)

6. Recording the massage

7. If it is needed, sending SMS

7 . Forwarding to cell phones?

You cannot answer the cell phone, while you are in the meeting. Forwarding to cell phonies more expensive then forwarding to Phones. If you have 30-50calls per moth, it could cost up to ＄1000, it is enough for using Enspyre Service.

8 . Will I know immediately when someone phones me?

We record every signal here. We also key in the information as soon as possible.
Therefore, you can log in to our system for checking the newest calls and previous ones.
If there is calls which need to be deal ASAP, we will send you the text message or phone you.

9. Will people it is phoned by Phone answering company?

All Enspyre Secretary has the best training. They are as your own professional assistant. They know your company as they are working in your office everyday.

10. How do you know it is mine line, not others?

Every call is managed by computer system. As there is incoming call, the computer screen of secretary will show the information of that company. So, they makes no mistakes.

11. how can I trust Enspyre

We have secure computer and phone system and all employees are signed term and condition agreement. We have SSL guarantee for our on line system, so you can trust Enspyre.