Survey
Surveys / Market research
Enspyre not only provide enterprises professional and reliable backup support, we also provide market research and questionnaire services, helping businesses understand their market conditions and opinions. Depending on the type of products or industry, Enspyre’s service team can provide professional market research solutions for enterprises to their problems by planning research procedures, name list choice and acquisition and execution method, as well as arranging flexible manpower and well-trained staff. Through Enspyre’s computer-telephone-integrated (CTI) system and our skills and experience, we can perform the research and assemble the research results for you in a fast and convenient way.


Why use Enspyre Market Research services?


  • We help you write professional, complete and effective telemarketing scripts
  • Professional telemarketing staff
  • Digital recording of calls
  • System random sampling
  • Systematic tracking functions
  • Every phone number is generally followed up with at least 3 times


Enspyre’s market research services:


Government units:


  • Statistical research
  • Policy satisfaction research
  • Public policy research

General businesses:


  • Questionnaires
  • Market research
  • Consumer satisfaction research
  • Product testing
  • Consumer behavior and attitude research
  • Product presentation/conference notification, invitations.

Political parties, candidates:


  • Political parties, candidates support rate research
  • Political parties, candidates vote ratio prediction
  • Political subject public research

Hardware support:


  • Unique system: effectively allow enterprises to control their information and assist them in developing data mining and marketing policies.
  • Customer information manager: identifying source of customers automatically and research customers’ information.
  • Duo-mainframe system and backup sources: service won’t be cut off due to mainframe malfunction or maintenance.
  • Recording system: all outbound calls are recorded and sampled to ensure service quality.
  • Integrated manpower delegation: well-trained professional business coordinators with complete and well-planned administrative procedures.


Enspyre Market Research Services Include:


  • A printer supplier who updates and maintains their customer data in order to maintain correct ’ information. Enspyre helped to during one month update 5000 customer lists as well as helping indentifying new contact people. Enspyre finished the tasks with a professional and friendly attitude and managed to maintain a high service quality. Execution goal: to update 5000 customer lists. Result: by making 6500 calls, all lists are updated, and a new current contact person is added.
  • Enspyre helped ECL execute a distributor satisfaction questionnaire. By providing a complete and detailed report, ECL can clearly know their distributors’ responses and suggestions. Within a month, Enspyre finished the project of questioning their distributors throughout the country. Enspyre effectively classified the different responses and provided related suggestions or ways for improvement. The research project helped ECL improve their distributor management and communication.
  • Enspyre helped a cell phone supplier to collect market information. By analyzing data, suggesting target companies, selecting name lists, investigating potential customer demand and future trends, Enspyre helped their marketing and sales departments to decide their future product development road map. Execution goal: 300 completed and effective questionnaires. Result: 300 complete and effectively questionnaires by making 425 calls.