Kexinna imports make up products. They started to use Enspyre’s phone answering service to avoid the high costs of hiring a full-time secretary and ensure the highest level of customer service. Kexinna’s products are consumer products so their image is very important, including the professionalism of the people answering their calls. Enspyre’s professional answering team let them feel they were in safe hands by properly answering questions during the first call. This kind of professional service improves their image towards their customers.
Another part of Enspyre’s service they really enjoy are the daily reports. Via the daily email report, the can see the daily list of who has called, what issues they had and what Enspyre answered.
Comparing the costs, Enspyre’s service fee is much lower than hiring a full-time assistant. Kexinna project manager Ms. Huang said “Enspyre’s phone answering service is really great for a small company.”