【客戶案例】數位聯合產品總經理:安石幫我們開創商機!-Enspyre安石國際

【客戶案例】數位聯合產品總經理:安石幫我們開創商機!

02/08/2013
【客戶案例】數位聯合產品總經理:安石幫我們開創商機!-Enspyre安石國際

數位聯合的產品史經理表示,安石服務為我們 創造許多商機,也替我們分析市場的概況

外包公司自己都不外包,真的不聰明

數位聯合的產品經理-史達偉先生表示會接受將電訪開發業務委外給安石的原因,正因為自己提供中小企業資訊委外服務,所以深刻了解專注於其核心價值的重要性,所以他認為提供委外服務的企業,更應該首先將非核心事業外包,來共同推廣外包的重要性。

專業分工-解決開發不易的問題

業務跟電訪的差異,就在於個性的不同,數位聯合就表示,業務通常較為外向,喜歡與人接觸,喜歡觀察客戶的表情,反之,電訪員通常習慣看不到對方,以聲音來辨認對方的意願。

所以很多業務很不喜歡打電訪電話,因為看不到對方的表情,也無法藉由觀察客戶來投其所好,覺得只對著一個話筒說話,常覺得緊張、詞窮,加上被人拒絕幾次後,就更不想打開發電話。而專業分工的好處就在於,大家只要做自己最專長、最有效率的事情就好,其他的就交給外包。

數位聯合的產品史經理表示,安石行銷業務解決方案為我們創造許多商機,也替我們分析市場的概況,安石國際將是數位聯合重要的合作伙伴。

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