Improve your customer service experience
and handle every important call
The professional telephone customer service team has more than 20 years of experience in the industry and response, and continuously optimizes processes and improves service quality from personnel training to system construction.
Situations that companies often encounter when managing inbound telephone customer service support
Company calls are transferred to mobile phones, and the missed call rate is high (when contacts are in meetings/going abroad, etc.)
Insufficient manpower and heavy customer service workload, makes it hard to properly care of incoming customers
If the boss answers the phone by themselves, it will be difficult to establish a corporate image
High staff turnover and time-consuming training leads to low management efficiency
Staff not trained in customer service skills leads to poor service quality and customer complaints
No filtering of calls leads to marketing and scam calls taking up precious management time
Situations That Companies Often Encounter When Managing Inbound Telephone Customer Service Support
Five Core Concepts For Telephone Answering
Customer Service
The Professional team creates the best customer service experience
The team members have experience in operating large-scale customer service centers, and carry out system development and personnel training to the highest standards in the industry, successfully maintaining the corporate image.
Customized FAQ
Instantly respond to customer needs and provide classified and diversified notifications for incoming calls
Provide instant assistance for customer issues, and call content is recorded according to urgency, which facilitates monitoring of progress and follow-up responses at any time.
Cost-Saving Solution
Effectively solve manpower problems and significantly save management costs
The team has rich industry experience, and professional Chinese and English services can flexibly support the customer service team and effectively solve the problem of staff turnover or unavailability of people.
Our Professional Customer Service Skills Are Demonstrated in Every Call
Reduce the missed call rate and maintain a good corporate image
Important calls are always answered. Customers, banks, and the government can always reach your company. Mastering the frontline corporate image strengthens trust in your brand.
Improve pre-sales and after-sales services to enhance customer satisfaction
Our professional team improves customer experience, solves the customer service manpower gap and reduces the number of customer complaints.
Work without interruption to maintain work quality and efficiency
Enspyre can help filter calls and provide instant responses, helping teams work without interruption and allowing for flexible division of labor to improve work efficiency.
Systematic incoming call processing perfectly solves missed calls and manpower problems
Enspyre’s proprietary Call Management System manages all calls, company information, and messages and notifications. It is the best operational helper for micro-enterprises!
Two Decades of Expertise in Customer Service, Helping Micro-Enterprises Thrive
A solution specially created for “highly professional and technical micro teams”
“Thanks to Enspyre we now have a proper customer service number. Previously we only put our mobile phone numbers on our business cards which made us look small and reflected badly on our corporate image.”
“Our team works remotely. Since Enspyre started answering our calls, we do not have the problem of missed calls. In addition, we also have many foreign customers calling. Enspyre’s team members are very professional, which makes us feel at ease.”
“Answering phone calls might seem like a simple task but having Enspyre’s professionals working for us has had a great impact on our team’s work efficiency and it helps project a positive image towards our customers. I highly recommend it to companies in similar situations.”
Project type
Advanced plan
A friendly telephone secretary picks up your customer service calls and answers based on standard and custom FAQ*. Improve your customer service capabilities and ensure to never leave a customer unable to reach you.
Program features
✔ Professional customer service live answer
✔ Customized FAQ about your company and products/services
✔ Dedicated phone number & customized welcome message
✔ Call filtering excluding telemarketing calls, wrong numbers etc.
✔ Online call management system
✔ Diversified call notifications (SMS/ email)
Response range
We provide basic responses to incoming calls (deliveries, customers, banks, etc.), and custom FAQs regarding company and products/services.
Service hours
Monday to Friday 09 – 18:00 (excluding national holidays)
Fee description
■ Fixed fee: NT$1900/month
■ Answering fee: NT$50/call
■ Deposit: NT$2000/contract
■ Initial setup fee: NT$1000/time
＜Purchase Service＞
■ Telephone number (external representative number):
NT$ 1,000/one-time fee
*Plus 5% tax
Notes
1. Valid phone definition
Eliminate wrong numbers, pranks, marketing calls, phone calls, and fraudulent calls
2. Customized Q&A
Customized FAQ settings can be set for products or services in different fields, such as product performance, origin, specifications, precautions, appreciation period, etc., and we can provide immediate assistance over the phone.
Basic plan
Professionals answer each call, note down why the customer is calling and their contact information. This information is then promptly sent to you.Never miss an important call.
Program features
✔ Professional customer service live answer
✔ Dedicated phone number & customized welcome message
✔ Call filtering excluding telemarketing calls, wrong numbers etc.
✔ Online call management system
✔ Diversified call notifications (SMS/email)
Response range
We provide basic responses to incoming calls (deliveries, customers, banks etc.).
Service hours
Monday to Friday 09 – 18:00 (excluding national holidays)
Fee description
■ Fixed fee: NT $2500/month
※ Including 150 valid calls
■ Extra call fee: NT$ 30/call
■ Deposit: NT$ 2000/contract
■ Initial setup fee: NT$ 1000/time
＜Purchase Service＞
■ Telephone number (external representative number):
NT$ 1,000/one-time fee
*Plus 5% tax
Notes
1. Valid phone definition
Eliminate wrong numbers, pranks, marketing calls, phone calls, and fraudulent calls
Improve Your Customer Service Experience
and Handle Every Important Call
The telephone customer service team has more than 20 years of experience answering calls for companies in many industries. We continuously strive to optimize processes and service quality.
Situations That Companies Often Encounter When Managing Inbound Telephone Customer Service Support
Company calls are transferred to mobile phones, and the missed call rate is high (when contacts are in meetings/going abroad, etc.)
Insufficient manpower and heavy customer service workload, makes it hard to properly care of incoming customers
If the boss answers the phone by themselves, it will be difficult to establish a corporate image
High staff turnover and time-consuming training leads to low management efficiency
Staff not trained in customer service skills leads to poor service quality and customer complaints
No filtering of calls leads to marketing and scam calls taking up precious management time
Five Core Concepts For Phone Answering
Customer Service
The Professional team creates the best customer service experience
The team members have experience in operating large-scale customer service centers, and carry out system development and personnel training to the highest standards in the industry, successfully maintaining the corporate image.
Customized FAQ
Instantly respond to customer needs and provide classified and diversified notifications for incoming calls
Provide instant assistance for customer issues, and call content is recorded according to urgency, which facilitates monitoring of progress and follow-up responses at any time.
Cost-Saving Solution
Effectively solve manpower problems and significantly save management costs
The team has rich industry experience, and professional Chinese and English services can flexibly support the customer service team and effectively solve the problem of staff turnover or unavailability of people.
Our Professional Customer Service Skills Are Demonstrated in Every Call
Reduce the missed call rate and maintain a good corporate image
Important calls are always answered. Customers, banks, and the government can always reach your company. Mastering the frontline corporate image strengthens trust in your brand.
Improve pre-sales and after-sales services to enhance customer satisfaction
Our professional team improves customer experience, solves the customer service manpower gap and reduces the number of customer complaints.
Work without interruption to maintain work quality and efficiency
Enspyre can help filter calls and provide instant responses, helping teams work without interruption and allowing for flexible division of labor to improve work efficiency.
Systematic Incoming Call Processing Perfectly Solves Missed Calls and Manpower Problems
Enspyre’s proprietary Call Management System manages all calls, company information, and messages and notifications. It is the best operational helper for micro-enterprises!
Recommended By More Than a Hundred Companies
Case Studies
Machine Parts Agent Gain Professional Image
They are an agent to sell professional machine...
Phone Answering Case Study: EZPermit VISA Consultant
Outsourcing the Phone Answering to Enspyre’s professional team ensures that all calls are answered and that all answered calls are logged with all necessary details and immediately passed on to EZPermit.
AVNT Art & Furnishing Consultant
At the beginning, Miss Chou, transferred the business phone to her mobile phone voicemail, but there were restrictions on the number of passes, and she was worried about the perception of the customer.
Docceo Hospitality IoT Technology
Docceo is a startup focusing on smart hotel technology that uses Enspyre’s Phone Answering Services to ensure they can be reached by customers.
A Solution Specially Created For “Highly Professional and Technical Micro Teams”
“Thanks to Enspyre we now have a proper customer service number. Previously we only put our mobile phone numbers on our business cards which made us look small and reflected badly on our corporate image.”
“Our team works remotely. Since Enspyre started answering our calls, we do not have the problem of missed calls. In addition, we also have many foreign customers calling. Enspyre’s team members are very professional, which makes us feel at ease.”
“Answering phone calls might seem like a simple task but having Enspyre’s professionals working for us has had a great impact on our team’s work efficiency and it helps project a positive image towards our customers. I highly recommend it to companies in similar situations.”
READ MORE
Project Type
Advanced plan
A friendly telephone secretary picks up your customer service calls and answers based on standard and “customized FAQ*.” Improve your customer service capabilities and ensure to never leave a customer unable to reach you.
✔ Professional customer service live answer
✔ Customized FAQ about your company and products/services
✔ Dedicated phone number & customized welcome message
✔ Call filtering excluding telemarketing calls, wrong numbers etc.
✔ Online call management system
✔ Diversified call notifications (SMS/ email)
We provide basic responses to incoming calls (deliveries, customers, banks, etc.), and custom FAQs regarding company and products/services.
Monday to Friday 09 – 18:00 (excluding national holidays)
■ Fixed fee: NT$1900/month
■ Answering fee: NT$50/call
■ Deposit: NT$2000/contract
■ Initial setup fee: NT$1000/time
＜Purchase Service＞
■ Telephone number (external representative number):
NT$ 1,000/one-time fee
*Plus 5% tax
1. Valid phone definition
Eliminate wrong numbers, pranks, marketing calls, and scams
2. Customized FAQ
Provide our team with Customized FAQ with information about your company, products and services, such as product performance, origin, specifications, precautions, appreciation period, etc., to enable us to better serve your callers.
A powerful assistant to increase customer satisfaction and strengthen your corporate image.
Basic plan
Professionals answer each call, note down why the customer is calling and their contact information. This information is then promptly sent to you.Never miss an important call.
✔ Professional customer service live answer
✔ Dedicated phone number & customized welcome message
✔ Call filtering excluding telemarketing calls, wrong numbers etc.
✔ Online call management system
✔ Diversified call notifications (SMS/email)
We provide basic responses to incoming calls (deliveries, customers, banks etc.).
Monday to Friday 09 – 18:00 (excluding national holidays)
■ Fixed fee: NT $2500/month
※ Including 150 valid calls
■ Extra call fee: NT$ 30/call
■ Deposit: NT$ 2000/contract
■ Initial setup fee: NT$ 1000/time
＜Purchase Service＞
■ Telephone number (external representative number):
NT$ 1,000/one-time fee
*Plus 5% tax
1. Valid phone definition
Eliminate wrong numbers, pranks, marketing calls, and scams
Ensure that every customer can reach your company.
FAQ
Frequently asked questions about call pickup and customer service management.
How long are call records kept?
How will the call records be reported?
We want to ensure you are on top of important calls and information.
After each call, Enspyre will, based on your preferences, send a text message or email notification with the caller’s contact information, purpose/reason for their call and how we replied to the caller.
What are the service hours for telephone pickup?
Enspyre’s service hours are from 9 to 18, Monday to Friday, including national make-up days. (Excluding national holidays and typhoon closure days)
What does a customized FAQ include?
Customized FAQ settings can be set for products or services in different fields, such as product performance, origin, specifications, precautions, appreciation period, etc., enabling us to provide immediate assistance over the phone.
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