Customer Relationship Management systems (CRM) is a necessary tool for any company with more than a handful of customers. When customers step into the breakfast shop at the entrance, the owner always remembers the regulars and their preferences. Greeted with a smile,...
Through the CCIFT (French Chamber of Commerce and Industry in Taiwan) SME Innovation Award, Marchand de Linge (MDL) came into contact with Enspyre’s telemarketing services. After a one-month project, Enspyre successfully created visit opportunities with 81...
One of the biggest headaches for all bosses is a high employee turnover rate. Hiring a new employee is always a headache because you don’t know if the new employee is right for your company and the job. The quality of the company’s products and services is likely to...
To identify great service, let’s think about our purchase processes. Do you remember the best service you have ever experienced in a store? Was it because the sales person who serviced you were particularly polite? Or that you were treated with a smile? Did the...
