We all know the opinions of our customers play an important role in a company's success. The best way to understand customer's satisfaction and opinions is to ask them directly. Therefore, many companies choose to do customer satisfaction surveys. But how do you...
In 2009, both B2C and B2B companies experienced the test of sales decreases. Although the economy is slowly recovering in 2010, no one feels safe and the economic crisis will happen again. Enterprises should re-examine their customer relationship management and work...
Often customers come to us for B2B Telemarketing services because they hired a salesperson who could not reach new customers. One customer told us they had hired three salesmen, taught them how to start contact customers and they did not last a week. Truth be told,...
When the Lunar New Year is over, people who are unemployed or ready to start something new will start to find new jobs and many companies will also start interviewing new recruits. An interview has a lot of questions so it is necessary to prepare well in advance. Why...
Some people have a negative impression of outsourcing, and feel that outsourcing will cause more and more people to lose their jobs. Others thinks there is a problem of quality control in outsourcing, or they fear leaking company of secrets. Paul Carpenter owns a...
One of the biggest headaches for all bosses is a high employee turnover rate. Hiring a new employee is always a headache because you don’t know if the new employee is right for your company and the job. The quality of the company’s products and services is likely to...
Should a company be responsible for more than just making money? Does companies have a social responsibility? More and more people answer yes on those questions. The concept of Corporate Social Responsibility (CSR) is becoming established around the world. Especially...
To identify great service, let's think about our purchase processes. Do you remember the best service you have ever experienced in a store? Was it because the sales person who serviced you were particularly polite? Or that you were treated with a smile? Did the person...
Just about every foreigner who comes to Taiwan perceives the dynamism and vibrancy of Taiwan’s export industries. We see how Taiwan has come to dominate the world’s computer and electronics industries in recent years. It’s cool to think about all the products that...
Enspyre has always maintained a professional business image but this time they broke some traditions. In addition to the nature of goods and services, marketing is the most important key to any new company, new product, and development of new markets. Budgets are...
